FAQ´S

Most medium-sized UK charities with a couple of subsidiaries go live within 4 months, requiring around 20 chargeable days. We spread this across the timeline so your team has time to engage properly without overwhelming day-to-day operations. International organisations with multiple subsidiaries, complex integrations or sophisticated data requirements typically need 9-12 months to ensure everything works seamlessly across all locations.

Yes. And for us, fixed is fixed. Sessions are never time-limited, and in all our projects we’ve never had to raise a change request.

Engagement from the right people and meeting agreed dependencies. No project team needed - we work directly with your finance and operations staff. Unlike most partners, we handle data as a collaborative workstream: you bring knowledge of your data, we bring technical expertise, and we work through architecture, mapping and migration together rather than making completion of data in new system template format a task you complete alone.

Absolutely - integration is one of our key strengths. We're sometimes described as a systems integrator as much as a NetSuite partner. We offer three approaches depending on your needs: direct integrations built specifically for your systems, our low-code integration platform with 600+ pre-built connectors for common applications, and leveraging integration options from the ERP software vendor itself. We'll recommend the most cost-effective and maintainable solution for your specific requirements.

Yes, when it's helpful. While most of our work is done remotely, face-to-face collaboration can add real value at key moments - particularly a data architecture workshop early in the project, and often during UAT or training for larger organisations. We offer this as an option and recommend it where we think it will make a genuine difference to outcomes.

Yes, of course. We normally arrange reference calls at shortlist or preferred supplier stage - our references are busy finance managers and we're mindful of their time. We're confident you'll find their feedback valuable when the timing is right in your decision process.

Yes. We are an Oracle NetSuite Solution Provider Partner and an iplicit Authorised Partner. We implement both platforms, which means we can give you an honest recommendation based on what fits your organisation.

That is exactly what our 15-minute pre-demo conversation is for. We will ask you about your structure, your reporting needs and where you are heading. Most organisations know within that first conversation which direction makes sense. We will tell you straight.

We work exclusively with international charities and NGOs, care homes, membership organisations and events organisations. This focus is intentional. It means we bring real sector knowledge to every project, not just software expertise.

Go-live is just the beginning. We stay with you after cutover to make sure the system is genuinely working for your team. That means optimising workflows, supporting your people and making sure the data and reporting you need is actually there. The same team that implemented your system stays with you. No handovers.

Yes. And it is not a helpdesk. You get the same people who worked on your project. We offer ongoing support, system optimisation and training as your organisation grows and your needs change. We are a partner, not a supplier.