Case study highlights: When
applications make a great platform even better

Challenge

Managing bed occupancy and billing councils across multiple care homes is complex—requiring alignment between care delivery, billing cycles, local authority funding, and private payers. Brunelcare needed more than just occupancy data: they needed to understand bed-level profitability, track vacancy durations, and automate accurate billing based on changing care needs.

Solution

Cloud Doing Good developed a comprehensive Bed Management and Billing application within NetSuite. This tool tracks every bed across every site, linking real-time occupancy and funding sources to billing logic.

Impact

• Dynamic care home and bed-level profitability insights
• Automated billing workflows triggered by admissions, discharges including block bookings
• Visibility across the entire estate to reduce vacant bed days and improve income forecasting

By integrating bed management and financial data within NetSuite, Brunelcare now operates with a single source of truth — supporting more sustainable operations, better financial planning, and improved care delivery.

Challenge

Baytna manages funding from multiple international donors, each with specific restrictions, reporting timelines, and impact metrics. These funds are then distributed across a network of sub-grantees operating in complex humanitarian environments. The organisation needed to track the full lifecycle — from incoming donor income, through proposal evaluation and sub-grantee approvals, to milestone-based disbursements and impact reporting.

Solution

Cloud Doing Good built an integrated Funder-to-Sub-Grantee Management Suite within NetSuite, allowing Baytna to manage the full programme lifecycle inside a single system:

• Incoming fund tracking by donor, restriction type, and reporting requirements
• Sub-grantee proposal management, including workflows for eligibility, budgeting, and programme approval
• Milestone-based payment release, linked to submitted expenses, budget tracking, and verified impact metrics
• Embedded compliance and audit trails, with documentation and approval checkpoints built into each stage

Impact

• Complete visibility from donor £ to programme delivery, with granular traceability
• Reduced admin burden with automated workflows for proposal reviews, fund allocation, and sub-grantee monitoring
• Real-time reporting across budget vs. actuals, outcomes vs. targets, and payment history

This application turned NetSuite into a mission control system for international grantmaking — ensuring funds are not only well managed, but that every pound can be traced through to a verified impact on the ground.

Challenge

As a fast-growing social enterprise, Hey Girls needed a way for customers—including schools, councils, and businesses—to place bulk and recurring orders with ease. Their unique ‘Buy one, Donate one’ model also meant each commercial transaction triggered a matched donation, requiring careful fulfilment coordination and impact tracking. Off-the-shelf ecommerce tools with custom integrations would be expensive and complex to maintain.

Solution

Cloud Doing Good developed a fully embedded customer portal within NetSuite, enabling customers to place and manage orders directly in the system—no third-party integrations, no separate software.

Key features include:

• Self-service ordering for bulk and subscription customers
• Live stock visibility and product configurations
• Automated linkage of each sale to a corresponding donation fulfilment, fully tracked in NetSuite
• Role-based access so B2B customers can view order history, manage delivery details, and reorder easily

Impact

• Enabled seamless fulfilment of over 40 million donated period products
• Reduced admin time and manual order entry
• Strengthened customer experience while maintaining complete operational visibility
• Scaled their Buy one, Donate one model without scaling tech complexity

With this application, Hey Girls extended NetSuite from an internal ERP to a mission-aligned customer experience platform, helping them reach more people while staying lean and impact-focused.